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Help Centre

Updated 10/02/2026

Hearing Aids Help Centre

Our help centre is your access to the latest audiology news as well as professional hearing loss, hearing healthcare and hearing aid advice from our audiologists.

What is Diplacusis?
Posted by on 2nd July 2025
Hearing Loss Awareness

Diplacusis, or "double hearing," occurs when a single sound is heard as two different pitches. It’s often linked to hearing loss, ear issues, or loud sound exposure, with musicians at higher risk. Causes include ear blockages, ototoxic drugs, or trauma. Treatment options range from clearing blockages to hearing aids or cochlear implants, depending on the cause. Read more in this article...

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Severe Hearing Loss
Posted by on 30th June 2025
Hearing Loss Awareness

Severe hearing loss makes it difficult to hear everyday sounds like speech or alarms without assistance. This article explores its causes, symptoms, diagnosis, and treatment options—such as advanced hearing aids and cochlear implants—to help people stay connected and live fully.

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I think I have hearing loss because I can hear but not understand
Posted by on 18th June 2025
Hearing Loss Awareness

Have you ever found yourself saying, "I can hear, but I can’t understand"? You’re not alone. Many experience the frustration of being able to hear sounds but struggle to make out words, especially in noisy environments. This article explores the reasons why, along with how different parts of the ear can impact speech clarity, and what you can do about it.

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How to protect your hearing
Posted by on 5th June 2025
Hearing Loss Awareness

Hearing loss is often preventable, especially when caused by exposure to loud noise. From concerts and construction sites to everyday headphone use, our ears are constantly at risk. In this guide, we explore why hearing protection matters and share seven simple, effective ways to safeguard your hearing in daily life.

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I think I have hearing loss because I avoid social gatherings
Posted by on 30th May 2025
Hearing Loss Awareness

Many people avoid social gatherings because struggling to hear in noisy environments can be frustrating and exhausting. Hearing loss often leads to feelings of isolation and withdrawal. This article explores why hearing difficulties can cause social avoidance and offers practical advice on how to seek help, communicate your needs, and regain your social confidence.

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I struggle to hear my grandchildren
Posted by on 14th May 2025
Hearing Loss Awareness

Age-related hearing loss is a common condition affecting a large portion of older adults in the UK. It often creeps in gradually. You might find yourself turning up the TV a bit louder or asking people to repeat themselves. But the real impact is often felt most in those cherished interactions with grandchildren. Find out more in this article.

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