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Help Centre

Updated 25/03/2025

Hearing Aids Help Centre

Our help centre is your access to the latest audiology news as well as professional hearing loss, hearing healthcare and hearing aid advice from our audiologists.

What is Labyrinthitis?
Posted by on 3rd July 2025
Hearing Loss Awareness

Labyrinthitis is an inner ear inflammation that causes vertigo, dizziness, hearing loss, and nausea. It’s usually triggered by viral infections and can lead to long-term balance issues if untreated. Early treatment is important to prevent complications, so seek medical help if you experience vertigo or balance problems. Find out more in this article.

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What is Diplacusis?
Posted by on 2nd July 2025
Hearing Loss Awareness

Diplacusis, or "double hearing," occurs when a single sound is heard as two different pitches. It’s often linked to hearing loss, ear issues, or loud sound exposure, with musicians at higher risk. Causes include ear blockages, ototoxic drugs, or trauma. Treatment options range from clearing blockages to hearing aids or cochlear implants, depending on the cause. Read more in this article...

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Moderate to Severe Hearing Loss
Posted by on 30th June 2025
Hearing Loss Awareness

Moderate to severe hearing loss makes it hard to hear conversations and everyday sounds, often affecting communication and quality of life. This article explains the causes, symptoms, and treatment options—like hearing aids and communication tips—that can help people stay connected and engaged.

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Severe Hearing Loss
Posted by on 30th June 2025
Hearing Loss Awareness

Severe hearing loss makes it difficult to hear everyday sounds like speech or alarms without assistance. This article explores its causes, symptoms, diagnosis, and treatment options—such as advanced hearing aids and cochlear implants—to help people stay connected and live fully.

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Drinking and Hearing Loss
Posted by on 26th June 2025
Hearing Loss Awareness

Alcohol’s impact on hearing is often overlooked. From damaging inner ear cells to impacting how the brain processes sound, excessive drinking can quietly harm your auditory system. This article explores how alcohol affects hearing and how smarter drinking habits can help protect it.

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I think I have hearing loss because I can hear but not understand
Posted by on 18th June 2025
Hearing Loss Awareness

Have you ever found yourself saying, "I can hear, but I can’t understand"? You’re not alone. Many experience the frustration of being able to hear sounds but struggle to make out words, especially in noisy environments. This article explores the reasons why, along with how different parts of the ear can impact speech clarity, and what you can do about it.

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