The following privacy statement applies to Hearing Aid UK Limited which control and make use of any visitor information collected via this site.
If as a visitor to this website, you choose to submit information, you agree to the use of such data in accordance with the terms set out in this privacy statement below. Please note that this site contains links to other sites and once you leave our website you should note we do not have any control over that website and their privacy policies.
If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please direct your questions to [email protected] you can also email for an access request and we will provide your personal data within a statutory time frame.
When making an enquiry on any of our websites or by calling any of our phone numbers, we may collect the following information:
Your name, email address and contact telephone number and any enquiry details you choose to provide.
We use this information to give you the best possible advice and if appropriate put you in touch with a hearing aid audiologist to meet you with a face to face appointment. We only pass on that information once we have had a telephone conversation or email dialogue and gained consent from you to pass on your information to a chosen hearing aid audiologist who then may contact you directly by telephone, email or sms.
We may from time to time send promotional emails with information we deem you will find relevant, at any point all emailed newsletters have an unsubscribe feature you can action should you wish to stop receiving such communications. This does not apply should you then contact us in regard to our hearing aid service in which case we would only use your information to satisfy your enquiry and use telephone, email or sms to contact you.
Purchasing online through the hearingshop.co.uk we will collect the following on completion of a purchase:
Your name, email address, shipping address, billing address and credit card details are processed by our chosen payment provider. More details about information collected and security can be found at the following https://www.hearingshop.co.uk/pages/privacy-policy
We are committed to websites security and all our websites come with SSL security, personally identifiable information are kept in a secure environment. We use reasonable precautions to protect customers personal information and only employees (or relevant hearing aid audiologist) who need the information to perform a specific job (for example, admin staff or a customer service representative) are granted access to personally identifiable information. Your information may also be stored in our content management systems for internal record keeping.
Cookies do not collect personal information such as your name or email address. Cookies can be rejected, however, under specific circumstances visitors may be denied access to some parts of our site if their browsers reject cookies.
To ensure that our website is well managed, we or our service provider may track information on our systems and identify categories of visitors by items such as domain, company IP address and browser type. Our internal website administrator uses this information to analyse the number of visitors to different areas of our site to make sure that our website is serving as a useful and effective information source.
We have google analytics installed on all our websites which enables us to track and compile anonymous visitor data. The information collected ranges from visitor traffic, landing pages visited, browser and device information. No personal information is collected and is not identifiable to the user. We use this information to create a better user experience and support our marketing efforts.
Google Analytics is a popular analytics tool of which has the highest standards of privacy and security , you can read more about how google safeguards your information https://support.google.com/analytics/answer/6004245?hl=en in addition you can opt out of sharing your visitor data with google analytics by installing the following toolbar – https://tools.google.com/dlpage/gaoptout
We use Facebook ‘Open Graph’ to pre-populate form fills to enable our users experience seamless and quicker enquiries.
When we refer to a product as 'New', we mean that the product is new to the market.
When we refer to a product as 'Superseded', we mean that there is a newer range available which replaces and improves on this product.
When we refer to a product as an 'Older Model', we mean that it is has been superseded by at least two more recent hearing aid ranges.