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Our Privacy Policy

Updated 11/05/2022

Our Privacy Policy

The following privacy statement applies to Hearing Aid UK Limited which controls and makes use of any visitor information collected via this site

 

If as a visitor to this website, you choose to submit information, you agree to the use of such data in accordance with the terms set out in this privacy statement below.  Please note that this site contains links to other sites and once you leave our website you should note we do not have any control over that website and their privacy policies.

For the avoidance of doubt, we control the following websites: www.hearingaid.org.uk, www.yourhearing.co.uk and www.hearingshop.co.uk

If you have any questions regarding this privacy statement or do not feel that your concerns have been addressed, please direct your questions to [email protected] you can also email for an access request and we will provide your personal data within a statutory time frame.

 

Information We Collect

When making an inquiry on any of our websites or by calling any of our phone numbers, we may collect the following information:

Your name, email address and contact telephone number and any inquiry details you choose to provide.

We use this information to give you the best possible advice and if appropriate put you in touch with a hearing aid audiologist to meet you with a face-to-face appointment. We only pass on that information once we have had a telephone conversation or email dialogue and gained consent from you to pass on your information to a chosen hearing aid audiologist who then may contact you directly by telephone, email or SMS.

If you share other people’s data with us, for example, if you enquire about one of our services for another family member, you will need that person's consent to you providing that information to us.

Whilst using our website some users may request a quotation for hearing aid insurance, all quotations are administered by Assetsure and their privacy policy can be viewed here – https://www.assetsure.com/privacy-policy/ The information you submit will be stored by us and provided to our insurance partner Assetsure to contact you. We will not share your data with any other third parties.

We may from time to time send promotional emails with information we deem you will find relevant, at any point all emailed newsletters have an unsubscribe feature you can action should you wish to stop receiving such communications.

This does not apply should you then contact us in regard to our hearing aid service in which case we would only use your information to satisfy your enquiry and use telephone, email or SMS to contact you.

If you share other people’s data with us, for example, if you enquire about one of our services for another family member, you will need that person's consent to you providing that information to us.

If at any time you wish for us to stop contacting you with information that we have felt is relevant to you or any of our services then please email [email protected] or call 0800 567 7621

Purchasing online through the hearingshop.co.uk we will collect the following on completion of purchase:

Your name, email address, shipping address, billing address and credit card details are processed by our chosen payment provider. More details about information collected and security can be found at the following https://www.hearingshop.co.uk/pages/privacy-policy

 

Website Security

We are committed to our website's security and all our websites come with SSL security, personally identifiable information is kept in a secure environment. We use reasonable precautions to protect customers' personal information and only employees (or relevant hearing aid audiologist) who need the information to perform a specific job (for example, admin staff or a customer service representative) are granted access to personally identifiable information.

Your information may also be stored in our content management systems for internal record keeping.

 

Cookies

To ensure that our website is well managed and to facilitate improved navigation within the site, we or our service provider(s) may use cookies (small text files stored in a user’s browser) to collect aggregate data.  We may use such devices to track information on our systems and identify categories of visitors by items such as IP address, domain, browser type and pages visited.  

This information is reported to our website administrator who uses the information to analyse the number of visitors to different areas of the site and to make sure that our website is serving as a useful, effective information source.

Cookies do not collect personal information such as your name or email address. Cookies can be rejected, however, under specific circumstances, visitors may be denied access to some parts of our site if their browsers reject cookies.

To ensure that our website is well managed, we or our service provider may track information on our systems and identify categories of visitors by items such as domain, company IP address and browser type.  Our internal website administrator uses this information to analyse the number of visitors to different areas of our site to make sure that our website is serving as a useful and effective information source.

You may be able to block cookies by activating the settings on your browser that allows you to refuse the setting of all or some cookies.  If you use your browser settings to block all cookies (to include essential cookies) you may not be able to access all or parts of the site. 

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site and by using the site you agree that we may place these types of cookies on your machine/devise.

 

Google Analytics Tracking

We have google analytics installed on all our websites which enables us to track and compile anonymous visitor data. The information collected ranges from visitor traffic, landing pages visited browser and device information. No personal information is collected and is not identifiable to the user. We use this information to create a better user experience and support our marketing efforts.

Google Analytics is a popular analytics tool of which has the highest standards of privacy and security, you can read more about how Google safeguards your information https://support.google.com/analytics/answer/6004245?hl=en, in addition, you can opt-out of sharing your visitor data with google analytics by installing the following toolbar – https://tools.google.com/dlpage/gaoptout

 

Facebook

We use Facebook ‘Open Graph’ to pre-populate form fills to enable our users to experience seamless and quicker inquiries.

 

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

This policy was written by Paul Harrison - Founder of Hearing Aid UK

Meet Paul Harrison, Audiology Expert & Founder of Hearing Aid UK

Managing Director & founder of Hearing Aid UK, with over 20 years of audiology experience and a member of the British Society of Hearing Aid Audiologists Council (BSHAA) between 2015-2020.

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0800 567 7621
8am - 8pm, 7 days a week
Hearing Aid UK Ltd.
6 Morton Lane
Walkwood
Redditch
Worcestershire
B97 5QA
© Hearing Aid UK 2022

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