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Help Centre

Updated 10/02/2026

Hearing Aids Help Centre

Our help centre is your access to the latest audiology news as well as professional hearing loss, hearing healthcare and hearing aid advice from our audiologists.

I can't hear when my phone rings anymore
Posted by on 17th July 2025
Hearing Loss Awareness

Missing more phone calls lately despite your mobile being nearby? Your hearing might be sending you an important message. Phone ringtones sit in the high-frequency range where age-related hearing loss typically begins, making them one of the first sounds to disappear. Recognising this early warning sign can help you take action before other important sounds start fading from your world.

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I can't tell where sounds are coming from
Posted by on 16th July 2025
Hearing Loss Awareness

Many people think hearing loss only affects volume, but there's a lesser-known condition where you can hear sounds clearly yet have no idea where they're coming from. Spatial hearing loss impacts your ability to locate sounds in your environment, meaning you might hear a car horn but be unable to tell which direction the vehicle is approaching from.

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Hearing loss and dementia risk
Posted by on 15th July 2025
Hearing Loss Awareness

Hearing loss and dementia may be more closely connected than you think. Research shows that untreated hearing loss can significantly increase the risk of cognitive decline. In this article, we explore how hearing loss affects brain health, the difference between central and peripheral hearing loss, and why early detection is key to reducing dementia risk.

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What is Diplacusis?
Posted by on 2nd July 2025
Hearing Loss Awareness

Diplacusis, or "double hearing," occurs when a single sound is heard as two different pitches. It’s often linked to hearing loss, ear issues, or loud sound exposure, with musicians at higher risk. Causes include ear blockages, ototoxic drugs, or trauma. Treatment options range from clearing blockages to hearing aids or cochlear implants, depending on the cause. Read more in this article...

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Severe Hearing Loss
Posted by on 30th June 2025
Hearing Loss Awareness

Severe hearing loss makes it difficult to hear everyday sounds like speech or alarms without assistance. This article explores its causes, symptoms, diagnosis, and treatment options—such as advanced hearing aids and cochlear implants—to help people stay connected and live fully.

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I think I have hearing loss because I can hear but not understand
Posted by on 18th June 2025
Hearing Loss Awareness

Have you ever found yourself saying, "I can hear, but I can’t understand"? You’re not alone. Many experience the frustration of being able to hear sounds but struggle to make out words, especially in noisy environments. This article explores the reasons why, along with how different parts of the ear can impact speech clarity, and what you can do about it.

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