Head of Customer Content Experience
Audiology Expert & Founder
When you purchase hearing aids with us, they include a lifetime of aftercare. This means that our hearing aid prices include all testing, fitting, programming, follow-up appointments and ongoing aftercare for the life of the hearing aids. There are no hidden surprises.
This article focuses on the hearing aftercare services we provide which support you, your level of hearing loss and ensures that you are getting the most out of your hearing aids.
Whether we fit your hearing aids in clinic or in your own home, the way you hear everyday is important to us. This is why our follow-up appointments are a great way of checking you are getting on with your hearing aids. These appointments also allow our audiologists to learn from you that the devices you have are matching your listening goals and hearing needs in real life.
It is normal to take several weeks of adjusting to your new soundscape and there may be a few hearing aid tweaks needed along the way. We can listen to the feedback of your current listening experiences and by reading the data from your hearing aids - we can get a bigger picture of how well you are hearing.
If needed, we can adjust the settings accordingly to better fit your hearing goals going forward.
Your future check-ups are also important to ensure that your hearing performance is maintained and is continuing to give you the support you need. Your hearing aid review appointments will usually be booked annually or at your audiologist's discretion.
However, if you feel you need to be seen any earlier, then our audiologists will be happy to arrange an appointment at your convenience. Remember all appointments are free-of-charge.
In between audiology appointments you might need to book an appointment for adjustments, repairs, hearing aid maintenance, earwax removal, upgrades or general advice. If this is the case, then our audiologists would be happy to see and support you.
If you don't have rechargeable hearing aids, you will need to change your hearing aid batteries frequently. Our audiologists can ensure that you are supplied with the right type of hearing aid batteries for your hearing aids. They will also ensure that you are never worrying that you'll run out, as most of our audiologists can create standing orders for you each month.
They can contact you when your hearing aid batteries are ready to be collected or post them directly to you. This means that you will never miss out on the power you need - your audiologist will manage this for you.
You may want to also enquire about hearing aid assistive devices to enhance your hearing even further. Your audiologist can schedule an appointment to go through all the products available that would benefit your hearing and lifestyle needs and order accordingly.
Our audiologists also offer a remote care service by video or telephone. This might be just for advice and guidance you need in real-time or to get your hearing aids remotely adjusted. This is done via your mobile and is a convenient service for when you can't get to the clinic, but you need changes to be made fast.
However. if needed, at-home appointments and other hearing healthcare services can be done in the comfort of your own home for no extra cost if needed.
Overall, proper aftercare from your audiologist is important for maintaining the performance and longevity of hearing aids. This helps ensure that you are always hearing at your best and your hearing aids are working at their best and providing you with the best possible hearing experience.
If you have any questions regarding this article, any other enquiries about hearing aids, hearing loss or hearing healthcare - call us free on 0808 253 5101 - or request a callback.
Do not spend hundreds of pounds without getting a second opinion from us.
Our hearing aid aftercare is free, but not all hearing aid providers offer the same service. Always check with your audiologist so there are no nasty surprises!
We offer all our hearing healthcare services, including ongoing aftercare, either in clinic or in the comfort of your own home. However, not many hearing aid providers offer this. Always check with your audiologist.
Each hearing aid manufacturer offers different warranty periods, which cover you for any faults of the technology within the devices. Ask your audiologist to check how long your warranty is for and what is includes.
When we refer to a product as 'Latest Launch', we mean it is the latest to be released on the market.
When we refer to a product as 'New', we mean that the product is the newest hearing aid model on the market.
When we refer to a product as 'Superseded', we mean that there is a newer range available which replaces and improves on this product.
When we refer to a product as an 'Older Model', we mean that it is has been superseded by at least two more recent hearing aid ranges.