Rexton Reach Custom 20 Hearing Aid Product Highlights
Fitting Styles: IIC, CIC, ITE, ITC
Warranty: 5 years
What's included in our hearing aid prices?
Details & Features
Overview of Rexton Reach Custom 20 Hearing Aids
The Rexton Reach Custom 20 hearing aids are designed to take the strain out of everyday listening. Voice Stabiliser technology keeps background noise in check and voices at a clear, consistent level, so you can follow conversations comfortably, whether you're in a busy meeting or a lively night out. Compact and close-fitting, they sit neatly in the ear canal and are discreet enough that most people simply won't notice them.
Sound processing has moved on significantly from older Rexton models, and the improvement is something you'll genuinely notice. Voices sound cleaner, clearer, and more natural. For anyone dealing with tinnitus as well as hearing loss, Rexton are one of the very few brands to include tinnitus-notch therapy, which is a real bonus. And with a lifespan of 7 to 10 years, they're built to be a long-term investment, not a short-term fix.
Multi-Voice Focus and Voice Stabiliser
Multi-Voice Focus is constantly working in the background, scanning your surroundings 1,000 times every second through four separate focus beams. It keeps up with the natural rhythm of conversation, bringing forward the voices of whoever's speaking, staying aware of softer sounds, and doing all of this without you ever having to step in or wait for it to catch up.
Alongside it, Voice Stabiliser makes sure every voice within range comes through cleanly, even as volumes naturally shift throughout a conversation. It manages sound compression to keep the signal-to-noise ratio strong, so background noise stays where it belongs, in the background.
Connectivity and Durability
The Reach Custom 20 connects reliably to your smartphone via both MFi and ASHA protocols, so pairing up is straightforward from the start. It's also built with the future in mind; a simple firmware update will bring Bluetooth LE Audio compatibility, meaning your hearing aids won't be left behind as technology moves on.
And when it comes to durability, Rexton puts these through their paces before they ever reach you, so whatever your day looks like, they're ready for it.
Compatible apps and accessories
The Rexton app puts you in full control of your hearing aids, right from your phone. Adjust volume, fine-tune sound settings, and switch between personalised programmes, all discreetly and without having to visit a clinic. If something doesn't sound quite right, Rexton Assist is available around the clock; the AI-powered feature can troubleshoot, make adjustments, and fix minor issues on the spot, learning your preferences as it goes.
You can also keep an eye on battery levels at a glance, so there are no unwanted surprises mid-day. Available on both iPhone and Android, it's a straightforward way to get more from your hearing aids every day.
Rexton hearing aids are just the starting point. A range of accessories makes it easy to get even more out of them, whether that's streaming TV, music, and podcasts directly to your ears via Bluetooth, or using a remote control to adjust settings without touching your hearing aids. For those with hearing loss in one ear, the CROS solution ensures sound from your non-hearing side is picked up and transferred across, so nothing gets missed.
Charging is flexible too, with options designed to suit both home and on-the-go lifestyles. A few hours plugged in and you're set for the day. There's also a full selection of ear tips, receivers, and batteries to keep everything fitting comfortably and running smoothly, whatever your ear shape or hearing aid style.
Reach Custom ITE and ITC 20 hearing aids
- Multi-Voice Focus keeps you fully in the loop during group conversations, adapting in real time so you never feel like you're struggling to keep up.
- Voice Stabiliser manages the balance between speech and background noise in every conversation, making it easier to follow what's being said without straining to listen.
- Powered by a size 312 battery with enough capacity to carry you through a full day without interruption.
- The Custom ITC and ITE deliver up to 135 hours of runtime, though this may vary depending on receiver strength and microphone set-up.
- Built tough enough to handle the demands of everyday life, whatever that looks like for you.
- Colours: Black, tan, dark brown, beige, brown, and mocha.
Reach Custom IIC and CIC 20 hearing aids
- Voice Stabiliser manages the balance between speech and background noise in every conversation, making it easier to follow what's being said without straining to listen.
- OneMic Directionality brings the advantages of a directional microphone into a single-mic design, helping you focus on what's in front of you.
- The smallest custom solution in the range, discreet by design and barely noticeable once in place.
- Battery-driven with a 36% longer battery life compared to the previous generation, a meaningful improvement for day-to-day reliability.
- The Custom IIC and CIC (battery size 10) deliver up to 75 hours of runtime so that you can go longer between changes.
- Built tough enough to handle the demands of everyday life, whatever that looks like for you.
- Colours: Black, brown, and mocha.
What’s the Difference Between the Reach Custom 20 and 80?
The Custom 20 model lacks the Auto Echo Reducer, which automatically identifies and reduces unwanted reverberation in certain settings. While this feature is helpful in some environments, the Reach Custom 20 still offers a good level of sound quality, ensuring you can stay focused on your daily activities without being distracted by background noise.
Other distinctions include the absence of the Reverb Reducer, music enhancement settings, and tinnitus sound therapies. The Reverb Reducer enhances comfort in spaces with many reflective surfaces. The Reach Custom 20 also doesn't include the OneMic Directionality, which uses a single microphone to prioritise sounds from the front, improving speech clarity and reducing background noise.
Other performance levels in the Rexton Reach Custom hearing aid range:
- Rexton Reach Custom 80 hearing aids
- Rexton Reach Custom 60 hearing aids
- Rexton Reach Custom 40 hearing aids
- Rexton Reach Custom 30 hearing aids
What's included with Hearing Aid UK?
When you choose hearing aids through us, you're getting considerably more than just the hearing aids:
- Full hearing test and fitting by a registered audiologist
- All programming and fine-tuning - for life, not just the warranty period
- Free home visits available across the UK (we come to you at no extra charge)
- 60-day money-back guarantee - try them risk-free
- Full manufacturer's warranty
- Truly independent advice - we're not affiliated with any manufacturer
- Looking on behalf of a loved one? You're welcome to attend with them - many family members find it helpful to be there for the discussion.
- This isn't just about buying hearing aids - it's about having an audiologist who looks after your hearing health for the long term.
Want to know more about Rexton Reach Custom 20 hearing aids?
Call us free on 0800 567 7621 to chat about these digital hearing aids, what they can do for your hearing loss, and whether they are the right hearing aids for you. Please note that there will be an additional surcharge of £125 if we are pairing a single hearing aid with an existing aid bought from another company, where we are taking over the aftercare responsibilities and looking after both hearing aids.
Kimberley Bradshaw started her love of content creation, as a freelancer for many well-established medical brands. She has written about hearing healthcare for several UK and US online health and wellness publications since. Connect with Kimberley on LinkedIn.
Fitting Styles: IIC, CIC, ITE, ITC
Warranty: 5 years
Charger: Rechargeable model comes with charger
Fitting Styles: IIC, CIC, ITE, ITC
Warranty: 5 years
Charger: Rechargeable model comes with charger
Fitting Styles: IIC, CIC, ITE, ITC
Warranty: 5 years
Charger: Rechargeable model comes with charger
Fitting Styles: IIC, CIC, ITE, ITC
Warranty: 5 years
Fitting Styles: IIC, CIC, ITE, ITC
Warranty: 5 years
Watch the Rexton Reach Custom 20 hearing aid video below
Have any questions?
Here, at Hearing Aid UK, we offer a wide range of hearing aids available on the market - keeping up to date with the best and latest hearing aid technology.
We can support your hearing healthcare in clinic or in the comfort of your own home and with nationwide coverage, we will have an audiologist near you.
Whatever your hearing loss level, budget, or style our audiologists can help you find the perfect hearing solution for you.
Call us free for support and advice on 0800 567 7621
Rexton Reach Custom 20 Hearing Aids Information
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What's included in our hearing aid prices?
FAQs
In general, any audiologist will always recommend to you the hearing aid model that best suits your needs. Here is a useful checklist to make sure that is the case.
- Audiologist's level of knowledge: The audiologist you have seen will hopefully have a wide knowledge of all available hearing aids; however, some will only be familiar with a small number of brands and, therefore, may not really be in a position to know which model is the best for you. It is OK to challenge their recommendation and ask them to justify why this particular brand is the one for you.
- Do research: Read about the hearing aid that was recommended. Does it seem like it will suit your lifestyle? Does it have more or fewer features than you need?
- Be aware of sales targets: Many high street retailers have specific tie-ins to a particular manufacturer/brand. The hearing aid they have suggested may still be the correct one for you, but do your research so that you know why they might have recommended it.
If you have significant hearing loss in both ears, you should be wearing two hearing aids. Here are the audiological reasons why:
Localisation: The brain decodes information from both ears and compares and contrasts them. By analysing the minuscule time delays as well as the difference in the loudness of each sound reaching the ears, the person is able to accurately locate a sound source.
Simply put, if you have better hearing on one side than the other, you can't accurately tell what direction sounds are coming from.
Less amplification is required: A phenomenon known as “binaural summation” means that the hearing aids can be set at a lower and more natural volume setting than if you wore only one hearing aid.
Head shadow effect: High frequencies, the part of your hearing that gives clarity and meaning to speech sounds, cannot bend around your head. Only low frequencies can. Therefore, if someone is talking on your unaided side, you are likely to hear that they are speaking, but be unable to tell what they have said.
Noise reduction: The brain has its own built-in noise reduction, which is only really effective when it is receiving information from both ears. If only one ear is aided, even with the best hearing aid in the world, it will be difficult for you to hear in background noise as your brain is trying to retain all of the sounds (including background noise) rather than filtering them out.
Sound quality: We are designed to hear in stereo. Only hearing from one side sounds a lot less natural to us.
Fancy some further reading on this topic? You can read about why two hearing aids are better than one in our article, hearing aids for Both Ears, here
For most people, the main benefit of a rechargeable hearing aid is simple convenience. We are used to plugging in our phones and other devices overnight for them to charge up. Here are some other pros and cons:
For anybody with poor dexterity or issues with their fingers, having a rechargeable aid makes a huge difference, as normal hearing aid batteries are quite small and some people find them fiddly to change.
One downside is that if you forget to charge your hearing aid, then it is a problem that can't be instantly fixed. For most, a 30-minute charge will get you at least two or three hours of hearing, but if you are the type of person who is likely to forget to plug them in regularly, then you're probably better off with standard batteries.
Rechargeable aids are also a little bit bigger and are only available in Behind-the-Ear models.
Finally, just like with a mobile phone, the amount of charge you get on day one is not going to be the same as you get a few years down the line. Be sure to ask what the policy is with the manufacturer's warranty when it comes to replacing the battery.
For most people, the answer is yes. But it's never that simple.
The majority of hearing problems affect the high frequencies a lot more than the low ones. Therefore, open fitting hearing aids sound a lot more natural and ones that block your ears up can make your own voice sound like you are talking with your head in a bucket. Therefore, in-ear aids tend to be less natural.
However, the true answer is we can't tell until we have had a look in your ears to assess the size of your ear canal, and until we have tested your hearing to see which frequencies are being affected.
People with wider ear canals tend to have more flexibility, also there are open fitting modular CIC hearing aids now that do not block your ears.
There is also the age-old rule to consider, that a hearing aid will not help you if it's sat in the drawer gathering dust. If the only hearing aid you would be happy wearing is one that people can't see, then that's what you should get.
Most people can adapt to any type of hearing aid, as long as they know what to expect. Have an honest conversation with your audiologist as to what your needs are.
Generally speaking, six or more. Unless it's none at all. The number of channels a hearing aid has is often a simplistic way an audiologist will use to explain why one hearing aid is better than another, but channels are complex, and it is really not that straightforward. Here are some reasons why:
Hearing aids amplify sounds of different frequencies by different amounts. Most people have lost more high frequencies than low, and therefore need more amplification in the high frequencies. The range of sounds you hear is split into frequency bands or channels, and the hearing aids are set to provide the right amount of hearing at each frequency level.
Less than six channels, and this cannot be done with much accuracy, so six is the magic number. However, a six-channel aid is typically very basic with few other features and is suitable only for hearing a single speaker in a quiet room. The number of channels is not what you should be looking at; it's more the rest of the technology that comes with them.
As a final note, different manufacturers have different approaches. One method is not necessarily better than any other. For example, some manufacturers have as many as 64 channels in their top aids. Most tend to have between 17 and 20. One manufacturer has no channels at all.
Manufacturer's warranties typically last between 2-5 years, depending on the brand and model, and cover defects in materials and workmanship. This includes repairs for component failures, electronic malfunctions, and manufacturing defects, but excludes damage from misuse, accidents, or normal wear. Most manufacturers also include loss and damage insurance for the first year.
We handle all warranty claims on your behalf, liaising with manufacturers and ensuring you get replacement devices quickly when needed. This comprehensive warranty coverage, combined with our lifetime aftercare, gives you complete peace of mind.
Other Models
Rexton Reach Custom 80 | IIC / ITE / ITC / CIC / CIC-Li
Rexton Reach Custom 60 | IIC / ITE / ITC / CIC / CIC-Li
Rexton Reach Custom 40 | IIC / ITE / ITC / CIC / CIC-Li
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Latest Launch
When we refer to a product as 'Latest Launch', we mean it is the latest to be released on the market.
New
When we refer to a product as 'New', we mean that the product is the newest hearing aid model on the market.
When we refer to a product as 'Superseded', we mean that there is a newer range available which replaces and improves on this product.
Older Model
When we refer to a product as an 'Older Model', we mean that it is has been superseded by at least two more recent hearing aid ranges.