Before I start, I'd like to state that I am aware that there are slight differences in how the pairing process is done. It all depends on the hearing aids you have and what smartphone you currently have in use. But, to simplify things - here is the universal process for pairing your hearing aids with your mobile if you have 2.4GHz enabled hearing aids, in the hope that you find it useful.
1. Switch on your Bluetooth on your smartphone. This is generally found in the 'settings' section.
2. Then turn on your 'hearing aids' accessibility. To pair your hearing aids with an iPhone go to Settings > Accessibility > Hearing Devices
To pair your hearing aids with an Android smartphone go to the Bluetooth Menu
Please note that sometimes your hearing aids might not pair straight away. If this is the case, try opening and closing your battery door or turn them on and off again.
3. Then select your hearing aids to finalise the pairing process.
Select what to stream to your hearing aids using the below process:
a. If you want to stream only your phone calls on iPhone you go to Settings > Accessibility > Hearing Devices > Audio Routing > Media Audio and then choose 'Never Hearing Devices'
To stream only your phone calls on Android smartphones just disable the apps that stream audio directly.
b. To stream audio from your chosen apps into your hearing aids - For both iPhone and Android smartphones go to Settings > Notifications and turn off sound where appropriate.
Please note that Android phones may have an option to disable all app sounds with a single button.
c. To enable touchscreen and keyboard sounds - For iPhones go to Settings > Sounds and turn on Keyboard Clicks as well as Lock Sound. For Android phones go to Settings > Sounds > Vibration
If you're still having difficulty pairing your mobile to your hearing aids then try the below checks first - failing that, speak to your audiologist and they will be happy to assist you.
When we refer to a product as 'New', we mean that the product is new to the market.
When we refer to a product as 'Superseded', we mean that there is a newer range available which replaces and improves on this product.
When we refer to a product as an 'Older Model', we mean that it is has been superseded by at least two more recent hearing aid ranges.