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Phonak Audeo Lumity Versus Oticon Intent Hearing Aids

Kimberley Bradshaw - Head of Marketing
Written By:
Kimberley Bradshaw

Head of Customer Content Experience

Paul Harrison Hearing Aid UK Founder & Audiologist
Medically Reviewed By:
Paul Harrison

Audiology Expert

Updated and medically reviewed: 16th July 2024
Phonak Audeo Lumity VS Oticon Intent Hearing Aids

Phonak Audeo Lumity vs Oticon Intent Hearing Aids

Comparing the two brands and models - What's the difference?


Comparing Lumity with Intent

Both the Phonak Audeo Lumity and Oticon Intent are premium hearing aids, making it tough to choose between them. These models come from two of the biggest hearing aid manufacturers out there, with Phonak Lumity released in 2022 and Oticon Intent in 2024. 

In this comparison article, we hope to help you decide which is better for your needs, loss, and lifestyle.


Styles and moulds

The Phonak Lumity and Oticon Intent differ significantly in features, so your choice will depend on your specific preferences. Regardless of the hearing aid, it’s essential to have them fitted and programmed by a professional audiologist.   

Style-wise, Lumity comes in rechargeable and disposable battery options, including the Lumity 312, R, RT (with Telecoil), R Life (waterproof), Slim (slim fashion device), and power models.  So there is, effectively, a style to suit all hearing loss levels and tastes.  Currently, Oticon Intent only offers a rechargeable Receiver in Canal (RIC) model so if you like the Oticon brand and are seeking a disposable RIC alternative - the Oticon Real miniRITE T hearing aid is worth looking at.

You'd miss out on the listening intention you get with Intent, which gives you truly personalised hearing that deals with your distinct requirements. However, Real does include wind and noise handling technology, designed to solve key pains for hearing aid wearers.

On a side note, you might find that the Phonak charging systems are tight for custom ear moulds, whereas Oticon’s chargers have a touch more space.  It is also worth noting, that Phonak offers an ActiveVent receiver for better audio in different environments.  

That said, wearers still love the power ear moulds from Oticon.  These ear moulds have a removable receiver wire which is extremely beneficial as it allows for easy wire length adjustments or replacements if the wire becomes faulty.


Batteries and charging

In terms of battery and charging, looking at the rechargeable models, both brands use lithium-ion batteries with all-day life on a three-hour charge. However, Oticon's batteries are easy to remove if they need replacing, whereas Phonak’s must be sent to the manufacturer.

This might not matter so much, as generally if a rechargeable battery needs changing it is usually time for an upgrade to better more advanced technology.  The average life of a rechargeable hearing aid battery is  4-5 years, chances are you would have already upgraded before then.

Lumity vs Real hearing aids 

Performance level range

On the technology front, Phonak Lumity has four levels (90, 70, 50, 30), while Oticon Intent has three (1, 2, 3).  As always, we would recommend choosing the highest level of technology you can reasonably afford. If that's not possible, opt for a lower level within your budget.

It will then be your audiologist's responsibility to maximise the performance of those devices to suit your hearing loss needs. If budget is a priority, the Phonak Lumity lineup offers an additional lower-tier option to help you save some money.


Adjustments and environment management

Both brands allow extensive programming adjustments, but Oticon offers more adjustment bands for precise fitting (Phonak 20 and Oticon 24) which should mean your audiologist can mirror your hearing loss prescription better. 

In reality, will those extra four bands make a difference?  It's hard to be sure but it is good news that more precise adjustments can be made if you prioritise accurately matching your hearing loss prescription.

In general, Oticon excels in high-frequency amplification and matching high-frequency prescriptive targets, which affects the clarity of your hearing aids.  Whereas Phonak Lumity is better at customising streamed audio and noise reduction. For example, Phonak’s AutoSense 5.0 automatically adjusts to your environment, while Oticon Real relies on manual programs. 

Some argue that whilst Oticon successfully reduces background noise using their algorithms, it doesn't give your audiologist enough adjustments when compared to Phonak.  A hearing aid that is good at tackling background noise can make it easier for you to engage in conversations, both in person and over the phone.

It can also help to prevent cognitive decline and give you a better overall quality of life.  This type of hearing aid is ideal for those who work in noisy environments, have an active social life, and find they are consistently struggling to hear speech in noise.

If you lead a quiet lifestyle and spend more time in one-on-one conversations, you might not need your hearing aids to filter out background noise as much.  If this is the case, perhaps the adjustment options Oticon offers might be enough to make the grade.  For comparison, if we take a look at wind and handling noise management, such as touching your hair and other sudden disruptive and uncomfortable sounds, Oticon Intent wins hands down with their RealSound technology.  

 Oticon Intent vs Phonak Lumity

Bluetooth, accessories, and apps

When we look at streaming, Phonak offers more controls to adjust streamed audio from phone calls, music, and other media. This means that with the Phonak hearing aid, you can tailor the sound of streamed media to your liking.

Bluetooth connectivity is another area where Phonak Lumity shines, supporting multiple active connections and a variety of devices. Oticon Intent, however, is limited to one active connection and primarily works well with Apple devices. 

There are app offerings for both brands, for adjustments and remote care, with Phonak’s MyPhonak app providing arguably more customisation options. Oticon’s Companion app offers a find-my-hearing-aid feature and better compatibility with Apple devices.  If you are an Android user, we recommend you ask your audiologist if your current mobile phone is compatible with the latest Oticon requirements.

Durability-wise, Phonak's Lumity Life model especially, is more robust. Both brands have similar accessories like remote microphones and TV streamers, but loyal Phonak fans love how the integrated Roger receivers provide superior assistive listening options.


Sound quality

Oticon developed its sound algorithm using 12 million everyday sounds collected using microphones worldwide. This extensive data allows Oticon Intent to create an algorithm that effectively handles background noise.

Phonak uses directional microphones to focus on the sound in front of the user, which works well in many situations but can result in a less natural sound and a feeling of isolation. Oticon Intent, on the other hand, aims to allow more sound in a way that mirrors natural hearing and now uses a 4D sensor to provide a more customised sound experience.

Both brands offer great sound quality but I would give Oticon the edge with their open sound and advanced sensor technology.

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In conclusion

Overall, both of these hearing aids are excellent. However, there are many differences between them, and the best choice for you will depend on your specific hearing loss and personal preferences.

The Phonak Audeo Lumity and Oticon Intent are premium hearing aids with distinct features. Lumity offers multiple styles and rechargeable options, while Intent focuses on personalised hearing. Lumity excels in streaming and noise reduction, whereas Intent is better at wind and handling noise management.

If you're considering addressing your hearing loss for the first time or looking to upgrade your existing hearing aids and can't decide between these two options, freephone 0800 567 7621 and we can support you further.

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Oticon Intent Versus Phonak Lumity

Hearing Loss Level
Mild to profound
Mild to profound
Bluetooth® Audio
Made for iPhone (MFi) Android (ASHA) Bluetooth® Low Energy (LE) Bluetooth® Auracast™
Bluetooth® (A2DP)
Hands-Free Calling
Made for iPhone (MFi) Android (ASHA) Bluetooth® Low Energy (LE)
Bluetooth® (HFP)
IP Rating (Liquid)
IP Rating (Solid)
Push Button Options
Program control Volume Control Mute control Power on/off Call accept/reject Tinnitus volume Airplane Mode
Program control Volume Control Audio Stream Mix
Rechargeable Batteries
Tap Controls Options
Accept/end calls
Voice assistant Accept/end calls Pause/Resume
Volume Rocker
Water Resistant Coating
Adjustment Bands
Echo Reduction
Environmental Adaptation
AutoSense OS: 5.0
Feedback Suppression
Feedback Shield MoreSound Optimizer™
Frequency Lowering
Speech Rescue™
Handling noise reduction
Wind & Handling Stabilizer
Listening Programs
Noise Reduction
Soft Speech Boost
Soft Speech Booster
Spatial Awareness
Spatial Sound™
Spatial Noise Cancellation
Spatial Balancer
Dynamic Noise Cancellation
Sudden Loud Noise Reduction
SuddenSound Stabilizer
Tinnitus Relief
Tinnitus SoundSupport™
Tinnitus Balance
Unique Amplification Strategy
Environment classifier: 5 configurations MoreSound Amplifier 3.0 MoreSound Intelligence 3.0: Level 1 Sound Enhancer: 3 configurations
Motion Sensor Hearing Speech Enhancer
Wind Noise Reduction
Wind & Handling Stabilizer

Meet Kimberley Bradshaw , Head of Customer Content Experience

She has collaborated and written about hearing healthcare for several online publications.  By working closely with Hearing Aid UK audiologists, and experts, Kimberley develops the online content, so that the customer's experience is the best it can be. 

Kimberley's medical representation has allowed her to focus on the importance of hearing healthcare and explore the many ways in which hearing loss and its awareness can be improved.

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Common FAQs about hearing aids and hearing loss

Is this the best model for me?

If you are looking at this page then it is likely that an audiologist has suggested that you purchase this particular hearing aid, so is this the best model for you?

In general, any audiologist will always be recommending to you the model that best suits your needs. Here is a useful check list to make sure that is the case.

  • Audiologist level of knowledge. The audiologist you have seen will hopefully have a wide knowledge of all available hearing aids, however some will only be familiar with a small number of brands and therefore may not really be in a position to know which model is the best for you. It is OK to challenge their recommendation and ask them to justify why this particular brand is the one for you.
  • Do research. Read about the hearing aid that was recommended. Does it seem like it will suit your lifestyle? Does it have more or less features than you need? 
  • Be aware of sales targets. Many high street retailers have specific tie-ins to a particular manufacturer/brand. The hearing aid they have suggested may still be the correct one for you, but do your research so that you know why they might have recommended it.

If in doubt, feel free to give us a call. That's what we're here for.

Do I need one hearing aid or two?

If you have a significant hearing loss in both ears, you should be wearing two hearing aids. Here are the audiological reasons why:

Localisation. The brain decodes information from both ears and compares and contrasts them. By analysing the miniscule time delays as well as the difference in loudness of each sound reaching the ears, the person is able to accurately locate a sound source. Simply put, if you have better hearing on one side than the other, you can't accurately tell what direction sounds are coming from.

Less amplification required. A phenomena known as “binaural summation” means that the hearing aids can be set at a lower and more natural volume setting than than if you wore only one hearing aid.

Head shadow effect. High frequencies, the part of your hearing that gives clarity and meaning to speech sounds, cannot bend around your head. Only low frequencies can. Therefore if someone is talking on your unaided side you are likely to hear that they are speaking, but be unable to tell what they have said.

Noise reduction. The brain has it’s own built in noise reduction which is only really effective when it is receiving information from both ears. If only one ear is aided, even with the best hearing aid in the world, it will be difficult for you to hear in background noise as your brain is trying to retain all of the sounds (including background noise) rather than filtering it out.

Sound quality. We are designed to hear in stereo. Only hearing from one side sounds a lot less natural to us.

What are the benefits of rechargeable hearing aids?

For most people, the main benefit of a rechargeable hearing aid is simple convenience. We are used to plugging in our phones and other devices overnight for them to charge up. 

For anybody with poor dexterity or issues with their fingers, having a rechargeable aid makes a huge difference as normal hearing aid batteries are quite small and some people find them fiddly to change.

One downside is that if you forget to charge your hearing aid, then it is a problem that can't be instantly fixed. For most a 30 minute charge will get you at least two or three hours of hearing, but if you are the type of person who is likely to forget to plug them in regularly then you're probably better off with standard batteries.

Rechargeable aids are also a little bit bigger and are only available in behind the ear models.

Finally, just like with a mobile phone, the amount of charge you get on day one is not going to be the same as you get a few years down the line. Be sure to ask what the policy is with the manufacturer warranty when it comes to replacing the battery.


Are behind the ear aids better than in the ear aids?

For most people, the answer is yes. But it's never that simple.

The majority of hearing problems affect the high frequencies a lot more than the low ones. Therefore open fitting hearing aids sound a lot more natural and ones that block your ears up can make your own voice sound like you are talking with your head in a bucket. Therefore in-ear aids tend to be less natural.

However the true answer is we can't tell until we have had a look in your ears to assess the size of your ear canal, and until we have tested your hearing to see which frequencies are being affected.

People with wider ear canals tend to have more flexibility, also there are open fitting modular CIC hearing aids now that do not block your ears.

There is also the age old rule to consider, that a hearing aid will not help you if it's sat in the drawer gathering dust. If the only hearing aid you would be happy wearing is one that people can't see, then that's what you should get.

Most people can adapt to any type of hearing aid, as long as they know what to expect. Have an honest conversation with your audiologist as to what your needs are.

What are channels, and how many do I need?

Generally speaking, six or more. Unless it's none at all.

The number of channels a hearing aid has is often a simplistic way an audiologist will use to explain why one hearing aid is better than another, but channels are complex and it is really not that straightforward.

Hearing aids amplify sounds of different frequencies by different amounts. Most people have lost more high frequencies than low and therefore need more amplification in the high frequencies. The range of sounds you hear are split into frequency bands or channels and the hearing aids are set to provide the right amount of hearing at each frequency level.

Less than six channels and this cannot be done with much accuracy, so six is the magic number. However, a six channel aid is typically very basic with few other features and is suitable only for hearing a single speaker in a quiet room. The number of channels is not what you should be looking at, it's more the rest of the technology that comes with them.

As a final note, different manufacturers have different approaches. One method is not necessarily better than any other. For example some manufacturers have as many as 64 channels in their top aids. Most tend to have between 17 and 20. One manufacturer has no channels at all.

Where can I get the hearing aids covered?

Hearing aids are easily lost, misplaced or damaged and typically are one of the most expensive personal possessions an individual can own. We offer hearing aid warranty cover for £80 per year per aid.  Find out more here

How much does the hearing test cost?

All our audiologists use the very latest technology and provide the full range of tests to accurately measure your hearing for free.  Find out about what we offer all our customers here

Do home visits cost extra?

Hearing Aid UK offers all their customers free home visiting services and home visits for hearing aids - Including hearing tests, fittings, maintenance, check-ups and much more in the comfort of your own home and at your convenience.  Find out more information here

How come you're much cheaper than other places?

Here, at Hearing Aid UK, we are dedicated to offering low hearing aid prices. We achieve this by having no head office and low marketing costs.   Our hearing aid prices are amongst the lowest you will find anywhere in the world.

Other pages you might find useful

Audiology Home Visits
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Best Hearing Aids 2024
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Hearing Tests at Home UK
View Hearing Tests at Home UK
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