Book a Free Hearing Appointment for a Family Member
Concerned about someone's hearing? We can help in your area!
It's quick, easy, and no obligation. We arrange appointments for family members every day.
In fact, nearly half of our appointments are booked by concerned family members, so you're not alone, and we're here to help make the process as straightforward as possible.
It's not easy watching someone you care about struggle with hearing loss, particularly when they're reluctant to do anything about it.
Many people put off getting help for years, often out of embarrassment, or simply because they don't realise how much their hearing has deteriorated.
This is where family members like you step in. If you're considering booking a hearing appointment on behalf of someone else, you're doing the right thing.
Here's everything you need to know about the process, what to expect, and how we can help.
WHY FAMILIES TRUST US
David
Audiologist
0800 567 7621
What do our customers think?
Can I Actually Book an Appointment For Someone Else?
Yes, absolutely!
You might have noticed the signs for a while, such as the television volume creeping up week by week, and conversations that need repeating.
Perhaps they're withdrawing from social situations they used to enjoy, or you've seen them nodding along in conversations when you know they haven't really heard properly.
We arrange appointments for family members every single day; in fact, it's one of the most common ways people first get in touch with us.
Here's what you can do and what you should know
- You can call us on 0800 567 7621 to discuss your relative's situation, book a free hearing test, and arrange whether they'd prefer a clinic appointment or a home visit.
- You can attend the appointment with them if they'd like you there (which we actually encourage).
- You can be involved in the discussion about hearing aid options, and you can help them make decisions throughout the process.
The appointment itself must be with the person who has hearing loss, as we need to test their hearing and understand their needs directly.
But your involvement and support throughout the process can make all the difference, particularly if they're nervous or uncertain about taking this step.
What Information Do I Need to Book?
You don't need much to get started. When you call us, we'll ask for:
Basic contact details for the person who'll be having the test
Their name, phone number, and address. If you'd prefer us to contact you initially rather than calling them directly, that's absolutely fine. Just let us know, and we can arrange everything through you.
Approximate location
So we can match them with one of our local audiologists. We have over 200 audiologists covering the whole of the UK, so wherever they live, we'll have someone nearby.
Brief description of their hearing difficulties, if you're aware of them
Things like "struggles to hear the television", "has trouble in noisy restaurants", or "constantly asks people to repeat themselves" are helpful. However, don't worry if you can't provide specifics; the hearing test will establish exactly what's happening.
Preference for home visit or clinic appointment
Many elderly people or those with mobility issues prefer home visits, which we provide completely free of charge. If they're in a care home environment, we can visit them there too.
Any relevant health information, if you're aware of it
For example, if they've had ear infections recently, if they have a history of ear problems, or if they're already wearing NHS hearing aids that aren't working properly.
We keep the initial booking process simple because we know you might not have all the information to hand, and that's perfectly fine.
Should I Attend the Appointment With Them?
If they're happy for you to be there, then yes, we actively encourage this, and here's why family involvement helps:
- Your relative might feel more comfortable and confident with someone familiar there, particularly if they're nervous about the appointment or worried about what they might discover about their hearing.
- You can help ensure all their questions get asked and answered. If they're elderly or have memory difficulties, you can help them take in the information and remember what was discussed.
- You'll understand the results and recommendations, which means you can support them better going forward.
- You can help them evaluate their options and make informed decisions about which hearing aids might work best for their lifestyle.
What Actually Happens When You Attend
You can be part of the conversation, and our audiologists will direct questions and explanations to your relative, but they'll include you in the discussion and welcome your input.
This is particularly valuable when we're discussing lifestyle factors, as you might have observations about situations where they struggle that they haven't fully recognised themselves.
Some people worry they'll be seen as interfering or pushy by attending with their relative.
That's simply not the case; we see family members at appointments every single day, and their involvement almost always leads to better outcomes.
This is because they provide support, ask practical questions, and help ensure the person with hearing loss gets the right solution for their needs.
What If They're Reluctant to Get Their Hearing Tested?
Approaches that often work
Reluctance is remarkably common
Many people are in denial about their hearing loss, embarrassed about needing hearing aids, or worried that it means they're getting old. However, the approaches that often work:
- Instead, say it as a health check rather than assuming they need hearing aids. Such as, "Let's just get your hearing tested to see what's going on" feels less confronting. The test is free, there's no obligation, and they might be pleasantly surprised.
- Mention the 60-day guarantee, no risk, and no long-term commitment. If they don't get on with hearing aids, they get a full refund.
- Offer to attend with them, as this can make all the difference.
- Point out home visits, as some people just don't want the hassle of travelling to clinics. Someone coming to their home at a time that suits them removes that barrier.
- Be honest about the impact and gently explain that you're worried about them missing conversations, or that the family find it difficult to include them when they can't hear properly.
- Give them control by discussing it with them first and letting them have input on timing and format. People follow through better when they feel they're making the decision rather than having it imposed.
Booking for someone who's housebound
If your relative has mobility issues, our free home visiting service is ideal, and this is simple because:
- We bring everything to them: All the equipment for a comprehensive hearing test, a fully qualified audiologist, information about suitable options, and the ability to fit hearing aids there and then if appropriate.
- Why home visits work well: They're tested in their own environment (actually beneficial for programming) with no transport stress, where family members can be present. The audiologist can assess their living situation and recommend appropriate solutions.
- To arrange: Simply call us and let us know they're housebound. There's no extra charge, as home visits are included at no additional cost.
Booking for someone in a care home
We work with care homes across the UK regularly. Here is some information that might be useful in this situation:
- What you need to know: Inform the care home that an audiologist will visit. Most care homes support this, recognising how important hearing is for quality of life and cognitive health.
- Our audiologists will: Arrange the appointment at a convenient time, conduct the test in their room or a quiet space, work with care home staff if needed, and provide hearing aids appropriate for care home living.
- Family involvement: You're welcome to attend; many family members find this helpful for discussing specific challenges and ensuring the solution works well in the care home environment.
What happens next?
- Before the appointment: We'll contact your relative (or you) to confirm details. If it's a home visit, the audiologist will call ahead; there's no preparation needed.
- During the appointment (about 1 hour): Ear examination, full hearing test (20-30 minutes), clear explanation of results, discussion of options if hearing loss is confirmed. This is a no-obligation consultation, and nobody will pressure them into buying on the spot.
- If they decide to try hearing aids: 60-day trial with full money-back guarantee, training on use and maintenance, follow-up appointments included, all aftercare included for life.
- Remember: There is no obligation at any point, the hearing test is free (either at home or in clinic), you can attend with them, and there's a 60-day money-back guarantee on all hearing aids. Taking this step on behalf of someone you care about is genuinely life-changing.
Book a free consultation for your loved one
Call us free on 0800 567 7621
Our phones are answered by qualified audiologists who understand what you're going through. They can guide you through the process, discuss whether a home visit or clinic appointment would be better, and ensure your relative gets the right support.
Or fill in our contact form, and we'll call you back - usually within a few hours, always within 24 hours.
Our specialist service includes:
Do not spend hundreds of pounds without getting a second opinion from us.
Please call us on 0800 567 7621
Not only are the prices great, but the service is fantastic! Many thanks to your team.
What's included in our hearing aid prices?
Other pages you might find useful
Frequently Asked Questions About Booking For A Loved One
Will they know I've booked?
Only if you want them to. We'd recommend discussing it with them first, but most people appreciate family concern.
How much does it cost?
Test and consultation are free. Hearing aids range from £795per aid with all aftercare included. No hidden costs.
What if they have NHS hearing aids already?
Many people come to us for upgrades. The audiologist can assess whether the aids need adjusting or replacing, and explain NHS vs private differences.
Can I pay for their hearing aids?
Yes, absolutely. Many families do this. We can arrange payment however works best.
What if they have dementia or memory issues?
Our audiologists are experienced with cognitive difficulties. Family involvement becomes even more important for both the appointment and ongoing management.
Do you provide NHS hearing aids?
No, we're private audiologists. If cost is a concern, we can advise on accessing NHS services, though expect significant waiting times and limited choice.
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6 Morton Lane
Walkwood
Redditch
Worcestershire
B97 5QA
Latest Launch
When we refer to a product as 'Latest Launch', we mean it is the latest to be released on the market.
New
When we refer to a product as 'New', we mean that the product is the newest hearing aid model on the market.
When we refer to a product as 'Superseded', we mean that there is a newer range available which replaces and improves on this product.
Older Model
When we refer to a product as an 'Older Model', we mean that it is has been superseded by at least two more recent hearing aid ranges.