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Hearing Aid FAQ's - Common questions from customers

Updated 13/07/2023

Hearing aid FAQs

Hearing Aid UK's FAQs

Below are examples of some of our most popular hearing aid and hearing healthcare questions

 

What's included in my purchase?

Our hearing aid prices are amongst the lowest you will find anywhere in the world and there are no hidden extras.  The price you pay includes:

  • Full hearing test and examination by our audiologist local to you, either in clinic or in your own home - at your convenience.
  • Hearing aid fitting and programming of hearing aid(s).
  • Aftercare and fine-tuning for the life of the hearing aid(s).
  • Full hearing aid manufacturer's warranty.
  • Peace of mind with a 60-day full money-back guarantee.

 

Are hearing tests at home just as good as in-store tests?  Don't you need a soundproof booth?

Wondering how accurate a hearing loss test at home is? Quite a lot of people we speak to think that home hearing tests or audiograms are not as accurate as the ones operated in clinics. This is not true.

Around half of all hearing tests done in the UK are home visit-based. As a heavily regulated profession, audiologists will not do a hearing test if it might be inaccurate. Soundproof booths are simply there to allow hearing tests to happen in places that otherwise would be unacceptably loud, such as busy high street locations or hospitals.

For fitting and follow-up appointments, the home is usually the best atmosphere to program your hearing aids in as this is naturally the place where you will spend most of your time, so it helps us to make sure the sound quality is clear and natural.

Audiology equipment these days is small and portable so our audiologists bring all of the equipment they use in their own practices and clinics to the home visit. The equipment they use is both professional and accurate, which ultimately results in you receiving the right hearing loss diagnosis and hearing solution for your wants and needs.

 

What happens if an audiologist goes out of business?

We are a network of independent audiologists and have several audiologists in every area.  This means we can look after your hearing healthcare needs locally.  In the unlikely event of any of our audiologists cease to operate for whatever reason then your service would continue with one of our other audiologists at no cost to yourself.

 Hearing aid FAQs

 Hearing Aid UK's FAQs

How does the process work?

 

1. CONTACT ONE OF OUR AUDIOLOGISTS

Fill out the form at the bottom of the page or call us free on 0800 567 7621 to speak to one of our professional audiologists, who will establish your hearing needs and based on those needs, will put you in touch with the right audiologist locally.

 

2. CONSULTATION AND HEARING TEST

Your local audiologist will contact you personally and arrange a consultation and hearing test - either in their clinic or in the comfort of your own home - at your convenience and completely free.

 

3. HEARING AID SELECTION AND ADVICE

Using your hearing test, your audiologist will go through all the hearing aid solutions available to you with your hearing loss level, connectivity needs, lifestyle and much more in mind.

 

4. THE RIGHT HEARING SOLUTION AND FIT

Once you have found the right hearing solution with your audiologist - they can fit your new hearing aids in clinic or at home. They will also go through everything you need to know about your device and how your hearing loss can benefit from the features available.

 

5. WEAR YOUR NEW HEARING AIDS!

Enjoy your new soundscape and along with support, guidance and aftercare from your local audiologist - learn how to get the most out of your hearing aids and enjoy the sounds of life again!


Need more support with hearing aids?

We believe that learning from other people's experiences and queries can provide invaluable insights and help in making an informed decision. Researching the best hearing aid providers is crucial to ensure access to high-quality hearing aids, personalised solutions, the latest technology and reliable support services.

 

Read the other common hearing aid questions below.  call us free on 0800 567 7621 for more advice and support.

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Other Common Questions

Do I need one hearing aid or two?

If you have a significant hearing loss in both ears, you should be wearing two hearing aids. Here are the audiological reasons why:

Localisation. The brain decodes information from both ears and compares and contrasts them. By analysing the miniscule time delays as well as the difference in loudness of each sound reaching the ears, the person is able to accurately locate a sound source. Simply put, if you have better hearing on one side than the other, you can't accurately tell what direction sounds are coming from.

Less amplification required. A phenomena known as “binaural summation” means that the hearing aids can be set at a lower and more natural volume setting than than if you wore only one hearing aid.

Head shadow effect. High frequencies, the part of your hearing that gives clarity and meaning to speech sounds, cannot bend around your head. Only low frequencies can. Therefore if someone is talking on your unaided side you are likely to hear that they are speaking, but be unable to tell what they have said.

Noise reduction. The brain has it’s own built in noise reduction which is only really effective when it is receiving information from both ears. If only one ear is aided, even with the best hearing aid in the world, it will be difficult for you to hear in background noise as your brain is trying to retain all of the sounds (including background noise) rather than filtering it out.

Sound quality. We are designed to hear in stereo. Only hearing from one side sounds a lot less natural to us.

What are the benefits of rechargeable hearing aids?

For most people, the main benefit of a rechargeable hearing aid is simple convenience. We are used to plugging in our phones and other devices overnight for them to charge up. 

For anybody with poor dexterity or issues with their fingers, having a rechargeable aid makes a huge difference as normal hearing aid batteries are quite small and some people find them fiddly to change.

One downside is that if you forget to charge your hearing aid, then it is a problem that can't be instantly fixed. For most a 30 minute charge will get you at least two or three hours of hearing, but if you are the type of person who is likely to forget to plug them in regularly then you're probably better off with standard batteries.

Rechargeable aids are also a little bit bigger and are only available in behind the ear models.

Finally, just like with a mobile phone, the amount of charge you get on day one is not going to be the same as you get a few years down the line. Be sure to ask what the policy is with the manufacturer warranty when it comes to replacing the battery.

 

Are behind the ear aids better than in the ear aids?

For most people, the answer is yes. But it's never that simple.

The majority of hearing problems affect the high frequencies a lot more than the low ones. Therefore open fitting hearing aids sound a lot more natural and ones that block your ears up can make your own voice sound like you are talking with your head in a bucket. Therefore in-ear aids tend to be less natural.

However the true answer is we can't tell until we have had a look in your ears to assess the size of your ear canal, and until we have tested your hearing to see which frequencies are being affected.

People with wider ear canals tend to have more flexibility, also there are open fitting modular CIC hearing aids now that do not block your ears.

There is also the age old rule to consider, that a hearing aid will not help you if it's sat in the drawer gathering dust. If the only hearing aid you would be happy wearing is one that people can't see, then that's what you should get.

Most people can adapt to any type of hearing aid, as long as they know what to expect. Have an honest conversation with your audiologist as to what your needs are.

What are channels, and how many do I need?

Generally speaking, six or more. Unless it's none at all.

The number of channels a hearing aid has is often a simplistic way an audiologist will use to explain why one hearing aid is better than another, but channels are complex and it is really not that straightforward.

Hearing aids amplify sounds of different frequencies by different amounts. Most people have lost more high frequencies than low and therefore need more amplification in the high frequencies. The range of sounds you hear are split into frequency bands or channels and the hearing aids are set to provide the right amount of hearing at each frequency level.

Less than six channels and this cannot be done with much accuracy, so six is the magic number. However, a six channel aid is typically very basic with few other features and is suitable only for hearing a single speaker in a quiet room. The number of channels is not what you should be looking at, it's more the rest of the technology that comes with them.

As a final note, different manufacturers have different approaches. One method is not necessarily better than any other. For example some manufacturers have as many as 64 channels in their top aids. Most tend to have between 17 and 20. One manufacturer has no channels at all.

Where can I get the hearing aids covered?

Hearing aids are easily lost, misplaced or damaged and typically are one of the most expensive personal possessions an individual can own. We offer hearing aid warranty cover for £80 per year per aid.  Find out more here

How much does the hearing test cost?

All our audiologists use the very latest technology and provide the full range of tests to accurately measure your hearing for free.  Find out about what we offer all our customers here

Do home visits cost extra?

Hearing Aid UK offers all their customers free home visiting services and home visits for hearing aids - Including hearing tests, fittings, maintenance, check-ups and much more in the comfort of your own home and at your convenience.  Find out more information here

How come you're much cheaper than other places?

Here, at Hearing Aid UK, we are dedicated to offering low hearing aid prices. We achieve this by having no head office and low marketing costs.   Our hearing aid prices are amongst the lowest you will find anywhere in the world.

This information was written by audiology expert Paul Harrison

Meet Paul Harrison, Audiology Expert & Founder

Managing Director & founder of Hearing Aid UK, with over 20 years of audiology experience and a member of the British Society of Hearing Aid Audiologists Council (BSHAA) between 2015-2020.

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What's included in our hearing aid prices?

Full Hearing Test & Examination by a Registered Audiologist
Fitting and Programming of Hearing Aid(s)
All Aftercare and Fine Tuning for Life
Full Manufacturer's Warranty
60 Day Full Money Back Guarantee

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