Help Centre

Struggling to hear on Zoom or Teams? Video calls are harder to follow for everyone, but they can also reveal a change in your hearing. Find out why calls are tricky, quick fixes to try today, and when a free hearing test is worth booking.

Can’t hear people in the car? It could be road noise, your hearing, or both. Here’s how to tell the difference, simple things that might help, and how to arrange a free hearing test at a clinic or at home.

Phonak currently offers two AI-driven ranges: EON, launched in September 2026, and Infinio Ultra, the platform it sits alongside rather than replaces. Both use a dedicated chip to separate speech from background noise, but they differ in size, battery life and connectivity. Here's how they actually compare.

Persistent ear discharge, one-sided hearing loss or a feeling of fullness could point to a cholesteatoma, a rare but treatable build-up of skin cells behind the eardrum. Here's what causes it, what the symptoms are, and what comes next.

Why do subtitles help more than turning the volume up? For many people, needing them for everything, even English-language TV, is an early sign of hearing loss. Here's what's really going on.

Stopped taking the bus or train because you can't quite keep up with announcements or conversations? You're not alone, and it could be more than just a preference. Find out what RNID's research says, and what a free hearing test could tell you.