Our wireless hearing aid fitting Coronavirus protocol

Our Coronavirus safety-first hearing aid fitting protocol

Many of the vulnerable people we see are very concerned about catching the Covid-19 coronavirus. We have developed a protocol to fit hearing aids with no exposure necessary and therefore no additional risk. 

• You need to have a friend or family member present to act as a go between.
• This protocol applies for both hearing aid fittings and also for fine tuning sessions / service calls.
• Home visit only
• Two available rooms, one for the patient, the second within 10 meters for the audiologist to perform wireless adjustments by Bluetooth.

We have always offered our customers hearing aid maintenance, updates, and home fitting services with our local independent audiologists.   When we are facing testing times like these, quality of life is even more important as we face the unknown.  In light of this, we have adapted our at-home services to provide ease, safety and convenience for both you and our audiologists.

Hearing Aid Adjustments & Fittings

With advanced hearing aid technology, we can now digitally and wirelessly adjust hearing aid programmes and settings in real-time – and we need this now more than ever.  The main benefit of real-time adjustments is that you get an accurate setting in the right environment, with your hearing loss needs in mind, that is more convenient for you.

Before your appointment, your audiologist will talk you through the hearing aid fitting process or maintenance service.  We want to reassure customers that they can carry out their adjustments and programming wirelessly via a computer safely in another room.  There would be no contact involved.  In fact, this service is exactly the same process – you just need to have a friend or family member present to support and help you during the appointment. They will also go through how to look after them and how to use them properly.  Your designated supporter can check that you are able to put them in and out correctly and safely.

We know that your hearing loss can change over time and it is just as important to get your device settings changed to reflect this. If you have arranged for a hearing aid servicing appointment, your audiologist will fine-tune your hearing aids to get the best results - using this time to accurately change them with your preferences in mind and hearing loss’ new needs. 

Hearing Aid Updates

You may at some point need hearing aid updates throughout the devices life span to ensure you’re benefiting from up to date technology and features.  This can be done through a ‘remote care’ setting, which is a digital update in real-time - made by your audiologist and their computer in practice.  Many hearing aid models have this service within the technology, allowing patients to connect to their audiologist for any problems and various forms of adjustment.

If you would like to speak to one of our audiologists for more information or if you have gone part way through the process of organising new hearing aids and have been put off having them fitted, due to the Coronavirus, please call 0800 567 7621 to discuss your options.

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