A while back we published an article about Family Centred Care and how important it is during the patient hearing loss journey. Understanding that all hearing loss is different and, therefore, should be treated as such. We also talked about our experiences in the value of building trust and relativity with our patients, along with their families.
Here we discuss the role of the audiologist, the patient, and the professional relationship between the two. Choosing to focus on not just the technical aspects of appointments and hearing health, but to connect and build a rapport with patients. Ensuring that they leave completely happy with their digital hearing aids, the fit, the service and future healthcare plan. As well as being well-equipped to self-manage their hearing loss and maintain their hearing aids successfully.
In brief, it is when patient preferences guide the decision-making process. When an audiologist fully understands the patient's needs and specifications, so they can better inform and educate them and their families. This could be about treatment options available and tailoring the information to suit the patient's worries and healthcare expecations.
The patient-centred care approach is the difference, and a true audiologist has this in bundles. A professional who is able to think past the devices themselves can empower those with hearing loss. A good audiologist understands that audiology appointments can be overwhelming for a patient because of the amount of information shared. With this in mind, they would dedicate the right amount of time to each of the appointments to cater for this. So, what should you look out for when searching for the right audiologist?
Finding the right audiologist is paramount. In life, we always say that first impressions are the most important and it is no different in the audiology industry. The first point of call with your audiologist is the same and great communication is vital. Communication ‘best practices’ have evolved over time and the audiologists of today should have access to tools to better communicate with their patients and this should be their main priority.
For example, spending time counselling in each appointment in areas such as the skills to hear better, communicate better, live better. It’s the little things that can make a big difference in beneficial communication between you and your audiologist. A good audiologist will provide you with a set of tools that you can access to help manage your hearing loss successfully. Tools that are unique to your priorities and communication hurdles. Skills such as:
Whilst finding the right hearing solution for you is the biggest challenge when embarking on your hearing loss journey – knowing all aspects of hearing healthcare will help you make more informed choices, individually or with your family, that are right for your hearing loss needs. An audiologist who welcomes and gets your family involved means you can share decisions and feel less burdened. It will also educate your family on knowing the true effects of hearing loss and how they can help you going forward.
"It is important to know that one very understated benefit of having a local independent hearing aid audiologist, like the professionals we provide, rather than a national retailer is that of continuity of service. National companies employ dispensers usually on a salary plus commission basis. These dispensers typically move from one company to another as the 'grass gets greener' elsewhere.
This means that your hearing aid audiologist will probably change over the life of your hearing aids. With an independent business the hearing aid audiologist usually only changes when someone retires so you can expect a better and more consistent continuity of service" Paul Harrison - Founder of Hearing Aid UK
At Hearing Aid UK, we always put the patient first. Wherever you live, we will have around 2-3 independent local audiologists available. We also offer free home visits at a time and day that is more convenient for you. Call us free on 0800 567 7621 to have a chat about how we can support your hearing loss and put you in touch with the right audiologist near you.
If you are wondering who is the best hearing aid provider – read the latest Which? Report below.
Read Next: Which? Report 2021
When we refer to a product as 'New', we mean that the product is new to the market.
When we refer to a product as 'Superseded', we mean that there is a newer range available which replaces and improves on this product.
When we refer to a product as an 'Older Model', we mean that it is has been superseded by at least two more recent hearing aid ranges.