Buying Hearing Aids Help: Part 4

In the second to last post of this help guide, we are looking at the contract side of buying a hearing aid.

Sometimes things don’t quite work out as well as we would have liked them to. But what can you do about it if you are not happy with your hearing aid?


Private dispensers should give you at least a 28-day trial period with a money-back guarantee so that you can return the hearing aids if you aren’t happy with them. If the dispenser isn’t prepared to offer this or suggests a guarantee for repair only, instead of giving you the option of a refund, go somewhere else before you sign an agreement.

You are unlikely to get a full refund because the price you pay usually includes the hearing tests

and fitting. Some companies charge a 12.5% cancellation fee so check the small print and returns

policy carefully before buying.


You will have to pay for repairs after the guarantee on the hearing aids runs out. The cost of these can mount up. Warranty periods are often two years but can range between one and four years, so find out what the guarantee period is for the hearing aids you are being offered.

You can usually insure your hearing aid against loss or damage through your household insurance, but it may be a good idea to check this with your household insurance company first, before you buy the hearing aids.


Think whether you really can afford the hearing aid and if you can, what does the price include as part of the package.

What do you need to pay for the future and can you get in contact with the dispenser easily should you have a problem?

And finally, before you sign anything make sure you get everything in writing and that you understand all the terms of the agreement to buy your hearing aids.

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