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Boots Hearingcare vs Specsavers Hearing - Which one is better?

By: Paul Harrison Updated: 27th April 2020 in: Latest News, Articles
Boots Hearingcare vs Specsavers Hearing - What are the differences?

Boots Hearingcare vs Specsavers Hearing - Which one is better?

What are the differences?

When researching hearing aids, it can feel at times, rather like a minefield of questions, comparisons and misconceptions.  You might be wondering how much hearing aids cost and whether you will be able to find an audiologist near you that can cater to your hearing loss needs.  Perhaps you’re trying to find out who the main hearing aid providers are?  How do they compare to each other?

Here we talk about the two main hearing aid chains that you probably have already heard of, as they are two of the biggest names on the highstreet.  We thought it might be beneficial, from a consumer point of view, to discuss the advantages and disadvantages of Boots Hearingcare and Specsavers Hearing.  

The main thing is you have acknowledged your hearing loss and the need to hear better again – and that is the biggest hurdle to overcome.   We hope that this article might be of value to you, as quite a few of our customers in the past have asked us how Boots Hearingcare compares to that of Specsavers and have found this information useful.

Who is Boots Hearingcare?

If we asked people on the highstreet who first comes to mind when they think about buying hearing aids, the majority of them would say Boots.  They are a popular choice and never too far away from anyone’s mind when they think of health, eye care and hearing care.  Who can blame them – with over 400 stores, large marketing budgets and a huge presence in the audiology market it's hard not to.

But who owns Boots Hearingcare?  Boots hearing aids are supplied by the big franchise David Ormerod Hearing Centres – which are owned by the Sonova Group, who is the company that brought Phonak and Unitron to the audiology industry.  In 2013, Boots Hearingcare bought a 49% minority stake of David Ormerod Hearing.  Why is this important?  Well, because of said minority stake the service you may get when visiting one of the Boots Hearingcare stores could be a biased one. 

The reason being is that due to this affiliation there is a high probability that you will leave with a hearing aid from either Phonak or Unitron.  These hearing aid manufacturers provide great hearing solutions, but it is important to remember that they are two of many big brands in the industry offering outstanding technical innovation, style and design.  We believe this limits the choice for the consumer and their hearing wants and needs.

What are the advantages of Boots Hearingcare?

  • They are the second-highest-rated audiologists on the highstreet, after the independents, by consumers.
  • Boots staff are considered to be consistently professional, knowledgeable and caring.  As a company, they also relay the correct information to their consumers and provide a good follow up service in regards to check-ups and future appointments.
  • Their prices are standard for what you get for your money.
  • Boots Hearingcare has a strong hightsreet presence with over 400 stores nationwide.  This means there is always a store near you, therefore very accessible and convenient.

What are the disadvantages of Boots Hearingcare?

  • They don’t offer a home visiting service, which for some people is a lifeline and the only way in which they can receive their hearing healthcare.
  • They are the second-worst for pressure selling.  When consumers were asked, they felt a sense of pressure to make a hearing aid purchase in a Boots Hearingcare store.  However, they are not on their own – a lot of large chains have strong affiliations to top manufacturers, large expenses and therefore high sales targets.  Ultimately, this leads to pressure-driven sales.
  • Sometimes Boots Hearingcare advertises promotions on various hearing aids.  As hearing aid manufacturers historically tend to update their models around every three years – Boots are probably trying to sell through old stock ready for new launches and more advanced technology when they reduce their prices.  Always check that the model you are being shown is not due to be superseded and being replaced by a device that will outperform it.

Other useful Boots Hearingcare articles:

  1. Do Boots offer home visits?
  2. An insight into Boots Hearingcare AudioNova hearing aids

Who is Specsavers Hearing?

Specsavers Hearing is considered to be the largest retailer on the UK highstreet.  With around 600 locations either stand-alone or within their opticians, they indeed have an impressive presence on the hightstreet.  However, they only supply consumers with their own hearing aid range, the 'Advance Range'.  So, if the choice of technology, models and manufacturer is important to you, then Specsavers might not be the best option for you and your hearing. 

Also worth stating, that due to the devices being their own products, they can only be re-programmed or maintained by a Specsavers dispenser in store.  So, if you need their hearing aids adjusted in any way by another audiologist, not from this company– the chances of being successful are very slim.

What are the advantages of Specsavers Hearing?

  1. They offer a home visiting service for your convenience.
  2. The services they provide, such as customer service, testing and general customer experience are considered to be good by consumers.

What are the disadvantages of Specsavers Hearing?

  1. They are regarded as average by consumers for staff knowledge, professionalism and experience.
  2. Specsavers hearing aids are also labelled as average when considering the look, range, comfort and suitability for the wearer.
  3. As we mentioned earlier, you are very limited to the accessibility of your aftercare.  For instance, if you need your devices adjusting you have to go back to a Specsavers dispenser.

Other useful articles when researching hearing aids:

  1. Top 5 Hearing Aids of 2019/2020
  2. Hearing aid types

What should you really be paying?

We believe that you should not be paying the odds for your hearing aids.  Yes, they are an important investment, but the price needs to be fair, transparent and include aftercare, warranty and other important benefits.   There should be no hidden extras. 

Price is perhaps the biggest misconception surrounding hearing aids and generally perceived to be nothing other than expensive.  In truth, it really depends on the nature of your hearing loss, your budget, lifestyle and whether technology and connectivity are important to you. 

For instance, if when we check your hearing, analyse the recordings and take all your unique factors into consideration you may need hearing aids that don’t require a high specification or a variety of features.  If this is the case, then we will find ones to suit.  The hearing aids that you end up with may not be premium rate devices, but the right ones for you.  To hear better again, to feel connected, to thrive.  When the right hearing solution is found – it’s life-changing.

Even if your hearing loss, lifestyle, technology and connectivity needs require a premium hearing aid – our prices are always up to 40% off the high street.  To find out how Hearing Aid UK can change the way you hear life, call free on 0800 567 7621

Please note that the above information comes from the published 2019 Which? Report and therefore a reliable source.

Read Next:  For more help when researching hearing aids – why not download our free consumer guide here?

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Paul Harrison
Hearing Aid Advisor
Unlike most national retailers we are not owned by any manufacturer, this means we can offer the full choice of all makes and models of hearing aids
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