Age UK Hearing Aids & Age UK Hearing Aid Dispensers

Age UK Hearing Aids

If are an existing Age UK, Claritas & UK Hearing Care customer - What do you do now?

If you purchased hearing aids from Age UK Hearing, Claritas or UK Hearing Care and now need support with your hearing aids or hearing – Hearing Aid UK can take care of you.  However, it is important to know that your first point of call should be Amplifon, as these were chosen to be the preferred hearing aid company by Age UK following the closure.  If, after contacting Amplifon, you are unable to seek the help you need with them - we can be the hearing support you need.

You may know of the companies Age UK, Claritas and UK Hearing Care, but did you know that at one point they were all connected?  Age UK originally referred their customers with hearing loss to Claritas and UK Hearing Care for hearing care support, hearing tests, hearing aids and aftercare.  Since the Claritas administration and UK Hearing Care administration in 2018, they have been unable to offer any form of hearing care service or aftercare to their existing customers.  Claritas - formerly known as UK Hearing Care ceased operating in December of that year, therefore all their existing customers were referred to Amplifon by both Age UK and the administrator.

Support for Claritas and UK Hearing Care customers

Here, at Hearing Aid UK, we understand the importance of a solid and trusting relationship between an audiologist and a hearing aid wearer and that existing customers have been concerned about the news since the administration.  In light of this, we cannot stress enough how vital it is that Age UK, Claritas and UK Hearing Care customers continue to look after their hearing.  If you are unsuccessful with Amplifon, please contact us and we will arrange for you to be taken care of by another professional audiologist near you.  Your new audiologist will endeavour to service and repair your devices wherever they can, manage your future hearing care and give you the support you need.

Common questions from Age UK, Claritas & UK Hearing Care customers

1. I purchased hearing aids from Claritas / UK Hearing Care.  How do I book an appointment to receive my future hearing care?  
2. I need to get my hearing aids repaired and serviced, what should I do?
3. I’ve had Claritas / UK Hearing Care hearing aids.  I now need to upgrade my existing hearing aids.  How do I purchase new hearing aids?
4. Will I be charged for my aftercare if I decide to receive hearing care with Hearing Aid UK?

Our response

If you have contacted Amplifon and they are unable to help you then please contact us and confirm that you would like us to support you, your hearing and your hearing aids.  We will then book an appointment with your local audiologist to have a hearing test, which will access your current hearing.  This is important because over the course of having your hearing aids your hearing might have changed, along with your needs and technology required.  The solution to this may just be adjusting your device settings, but your audiologist is there to advise and support you in the right direction.

In regards to aftercare and warranty, wherever possible we will try and honour your existing hearing aid manufacturers warranty on your current hearing aids.  This will ensure you are covered for any repairs or servicing needed.  However, if you are in need of an upgrade due to changes in your hearing needs or your hearing devices are over four years old - our lifetime aftercare is free and included in the price of your new hearing aids.

We can offer security

We think it is appropriate to bring to your attention that in 2018 and 2019, two out of the ten national hearing aid retailers went into administration - along with Age UK Hearing.  With this in mind we wanted to reassure you that because we are a large network of over 250 independent audiologists and provide nationwide coverage - in the unlikely event that one of these stopped operating, your hearing care will be taken care of.  Due to having numerous audiologists in each area, we would transfer you to another audiologist local to you who will then continue your future hearing needs for no additional fee.

If you would like to know more information on how we can help you or to find your nearest audiologist - Contact us free on 0800 567 7621

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